The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in the US you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the US and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of US data protection law, I, Mary Mills, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
Most bracelets & necklaces can be resized, or I can make a similar one in your size. If you have an idea for a piece you would like me to design, or you would like an existing piece with some changes, please contact me at firstname.lastname@example.org. I do not charge for resizing unless I have to add a substantial amount of sterling silver or crystals.
Please remember that custom orders are always welcome so please contact me and let me know what I can do for you!
I require 50% of the item price up front before I start working on your custom item. Once the item is completed the rest of the balance is due before shipping.
All items, except custom stamped jewelry, will be shipped within 2 to 3 business days from receiving payment. Sterling Silver hand stamped jewelry will be shipped within 5 to 7 business days from receiving payment. I ship Monday through Friday, excluding holidays. The shipping fee includes the cost of postage, tracking, packaging, overhead and handling costs.
Sterling Silver will tarnish if left out in the elements. Contact with oxygen and sulfur in the air can cause your silver jewelry to tarnish. A tarnished appearance occurs when sulfur becomes bound to the surface of the silver. I have found that the best way to prevent tarnishing is to store jewelry in a plastic zip top bag with a square of anti-tarnish paper.
Do not wear your jewelry while showering or washing your hands. You should clean your silver jewelry with a soft cloth or a jewelry cleaning cloth. A jewelry cleaning cloth has two sheets of cotton; the outer layer is for buffing, and the inside layer contains special chemicals that will clean and shine the silver.
For wholesale information and pricing please send me a convo on Etsy or email me at email@example.com
My regular packaging is as follows: Each item is placed in a clear jewelry size zip bag with an anti tarnish piece of paper, it is then wrapped in tissue paper and then placed in a larger zip bag with care instructions.
I do not Gift Wrap unless it is requested and an additional charge of $4.00 will be added to your invoice.